Shipping policy

📦 Shipping Policy – SoftlyCosmetic

Last Updated: November 27, 2025

Thank you for shopping at SoftlyCosmetic. We aim to provide fast and reliable shipping to all our customers in the United States and Canada.

🚚 1. Processing Time

All orders are processed within:

1–3 business days (Monday–Friday)
Orders are not processed on weekends or public holidays.

If we experience a high volume of orders, processing time may be slightly delayed.

🇺🇸 2. Shipping to the United States

We offer the following shipping options:

Free Standard Shipping
Delivery time: 6–12 business days
Priority Insured Shipping (optional)
Delivery time: 4–8 business days
Includes shipment insurance in case of loss or damage.

🇨🇦 3. Shipping to Canada

We offer:

Free Standard Shipping
Delivery time: 7–14 business days
Priority Insured Shipping
Delivery time: 5–10 business days

Some delays may occur due to customs or local delivery carriers.

🌍 4. International Shipping (Outside US & Canada)

International delivery times vary by location, typically:

7–20 business days

Customs fees, taxes, or import duties (if any) are the customer’s responsibility.

📦 5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take 24–72 hours to appear.

🧾 6. Wrong Address Disclaimer

Customers are responsible for ensuring that the shipping address provided is accurate and complete.

SoftlyCosmetic is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us within 12 hours of placing your order. After this time, changes may not be possible.

🚫 7. Lost or Delayed Packages

If your package is lost or significantly delayed, please contact our support team.

We will work with the carrier to investigate the issue and provide an appropriate solution.

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