Refund Policy

Refund Policy At SoftlyCosmetic, customer satisfaction is important to us. We accept returns within 30 days of delivery, provided that the item is unused, in its original packaging, and in the same condition as received. To request a return, please contact us at: support@softlycosmetic.com Once your return request is approved, we will provide return instructions. Refunds Refunds are issued to the original payment method Processing time: 5–10 business days after inspection Shipping costs are non-refundable unless the item is defective or incorrect Non-returnable items Items used or damaged by the customer Clearance or promotional items (if applicable)