Refund policy


📄 Return & Refund Policy – SoftlyCosmetic

Last Updated: November 27, 2025

At SoftlyCosmetic, we aim to provide high-quality products and an excellent shopping experience. If you are not fully satisfied with your purchase, you may be eligible for a return according to the conditions below.

1. Return Period

We accept return requests within 14 days of receiving your order, provided that:

  • The item is unused
  • In its original condition
  • In the original packaging

2. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned:

  • Used skincare or beauty devices.
  • Products that come into direct contact with the skin (massagers, facial tools, rollers, etc.) if they have been used
  • Items damaged due to misuse
  • Sale or discounted items

3. Damaged or Incorrect Items

If you receive a product that is damaged or not as described, please contact us within 48 hours and provide:

  • Photos or videos showing the issue
  • Your order number

We will either resend a new item or issue a full refund.

4. Refund Processing

Once we receive and inspect the returned item, your refund will be processed within:

3–7 business days

Refunds are issued to the original payment method.

5. Shipping Costs

  • ✔ If the error is on our side (damaged or incorrect item):
    We cover all return or reshipment costs.

  • ❌ If the customer wishes to return the item without any issue from our side:
    The customer is responsible for return shipping fees.

6. How to Request a Return

Please contact us at:

📧 support@swiftecom12.com

Include:

  • Full name
  • Order number
  • Reason for the return
  • Photos/videos of the product

7. Order Cancellation

Orders can only be canceled before they are shipped.
Once the order has been shipped, cancellation must follow the return process.

🌍 8. International Returns

Return and refund processing times may vary depending on the customer’s location.
Full instructions will be provided once your request is submitted.

⚠️ Important Notice

Any signs of misuse, damage, or returning a used item will result in a declined return/refund.

🏢 Business Information

SoftlyCosmetic

📍 412 N Main St, Ste 100, Buffalo, WY 82834, USA

📧 support@swiftecom12.com

This address and email are used for customer support, return processing, and official business communication.

⚠️ Important Notice

Returns will be declined if the item shows signs of misuse, damage, or if it has been used.
For hygiene and safety reasons, used beauty devices cannot be returned.