Privacy policy


📄 Privacy Policy – SoftlyCosmetic

Last Updated: November 27, 2025

At SoftlyCosmetic, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website and make purchases.

🔹 1. Information We Collect

We may collect the following types of personal information:

Personal Data

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Order Information

  • Products purchased
  • Payment details (processed securely through PayPal/Shopify Payments — we do NOT store card information)
  • Order history

Automatically Collected Data

  • IP address
  • Device information
  • Browser type
  • Cookies and usage data

🔹 2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and maintain security
  • Send order updates and promotional offers (if you opt-in)

We do not sell or share your data with unauthorized third parties.

🔹 3. Sharing Your Information

We may share your information only with:

  • Payment processors (PayPal, Shopify Payments)
  • Shipping partners (for order delivery)
  • Fraud prevention tools
  • Service providers helping us operate the store

All partners follow strict privacy rules.

🔹 4. Data Storage & Security

We store your data securely using encrypted systems provided by Shopify.
We take all reasonable measures to protect your information from:

  • Loss
  • Unauthorized access
  • Disclosure
  • Alteration

🔹 5. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Opt-out of marketing emails
  • Request a copy of your data

To exercise any of these rights, contact us at the email below.

🔹 6. Cookies

Our website uses cookies to improve your browsing experience, such as:

  • Keeping items in your cart
  • Analyzing website performance
  • Personalizing your visit

You can disable cookies through your browser settings.

🔹 7. Children’s Privacy

Our services are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.

🔹 8. Changes to This Policy

We may update this Privacy Policy from time to time.
Updated versions will always be posted on this page with the correct "Last Updated" date.

🔹 9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 support@softlycosmetic.com
🏢 Business Address:

Abdellatif Al hotmani

Sint- Bernardsesteenweg 431

2660 Antwerpen

Belgium

We are

 the data controller responsible for your personal information.